Who We Are and What This Covers

MaxOnIgniteOn operates from 12 Colebrook Road, Plympton, Plymouth, Devon, PL7 4AA, United Kingdom. We provide mobile app testing and debugging services, which means we need certain information to do our job properly.

This policy applies to anyone who visits maxonigniteon.com, requests our services, or engages with us for app testing work. It covers everything from initial contact through project completion and beyond.

Information We Collect

Let's be specific about what we gather and why we need it.

Information You Give Us Directly

When you reach out or work with us, you'll typically provide:

• Your name and company details
• Email address and phone number
• Information about your app and testing requirements
• Technical specifications and access credentials when necessary
• Payment information for invoicing purposes
• Any correspondence we exchange during our work together

Technical Information We Collect

Our website and testing processes automatically gather some technical data:

• Device type, operating system, and browser information
• IP address and general location data
• How you navigate our website and which pages you visit
• App performance data during testing sessions
• Error logs and debugging information from your applications

Information About Your Applications

When we test your apps, we necessarily work with sensitive technical information including source code access, API configurations, user flow documentation, and performance metrics. We handle all of this under strict confidentiality agreements.

How We Use Your Information

Everything we collect serves specific purposes. We don't gather data just for the sake of it.

Purpose	What This Means
Service Delivery	Testing your apps, identifying bugs, communicating results, and providing technical support
Communication	Responding to inquiries, sending project updates, and discussing technical requirements
Business Operations	Processing payments, maintaining records, and fulfilling our contractual obligations
Service Improvement	Analysing patterns to refine our testing methodologies and enhance our processes
Legal Compliance	Meeting UK data protection requirements and maintaining proper business records

Legal Basis for Processing

Under UK GDPR, we need legitimate grounds to process your data. Here's where we stand:

• Contract Performance: Most of what we do is necessary to deliver the testing services you've hired us for
• Legitimate Interests: We process some data to run our business effectively, always balancing this against your privacy rights
• Legal Obligations: Certain records must be kept for tax, accounting, and regulatory purposes
• Consent: Where we need explicit permission, we'll ask for it clearly and make it easy to withdraw

Who We Share Information With

We keep your data within our team whenever possible, but sometimes we need to involve others:

Essential Service Providers

Our hosting provider maintains the servers where your project data lives. Our payment processor handles transaction details. Our email service manages communications. Each of these partners operates under strict data protection agreements.

Professional Advisors

Occasionally our accountants, solicitors, or insurance providers need access to business records that might include client information.

Legal Requirements

If UK law enforcement or regulatory bodies make a valid legal request, we're obligated to comply. This happens rarely, but we're required to mention it.

We don't engage in any other data sharing. No marketing partners, no data brokers, no analytics companies beyond basic website statistics.

International Data Transfers

We primarily store data within the UK. Some of our service providers use servers in the European Economic Area, which maintains data protection standards equivalent to UK law.

If we ever need to transfer data outside the UK and EEA, we'll use approved safeguards like Standard Contractual Clauses and ensure your information remains protected to UK standards.

How We Protect Your Information

Security isn't just important—it's fundamental to our work. Here's what we do:

• All data transmissions use TLS encryption
• Project files are stored on encrypted servers with restricted access
• We use strong authentication and regularly update access credentials
• Testing environments are isolated from production systems
• Regular security audits identify and address vulnerabilities
• All team members sign confidentiality agreements and receive security training
• We maintain secure backup systems with encryption at rest

Despite our precautions, no online system is completely invulnerable. We stay vigilant and respond quickly if any issues arise.

How Long We Keep Your Data

We don't keep information longer than necessary, but different types of data have different retention needs:

Active Project Data

During active testing engagements, we maintain all project-related information. After project completion, we keep essential documentation for 90 days unless you request immediate deletion.

Business Records

UK law requires us to maintain financial records for six years. This includes invoices, contracts, and related correspondence.

Technical Documentation

Test results and technical reports are typically kept for one year after project completion, giving you time to reference past work if needed.

Marketing Communications

If you've opted into our occasional updates, we'll keep your contact details until you unsubscribe.

Your Rights and How to Use Them

UK data protection law gives you substantial control over your information. Here's what you can do and how to do it:

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this free of charge within one month, though complex requests might take a bit longer.

Correct Inaccuracies

If something we have on file is wrong, let us know and we'll fix it promptly.

Request Deletion

You can ask us to delete your information, and we'll comply unless we have legitimate grounds to retain it—like ongoing contractual obligations or legal requirements.

Object to Processing

If you believe we're processing your data inappropriately, you can object. We'll review the situation and respond within one month.

Data Portability

You can request your data in a structured, commonly used format that's easy to transfer elsewhere.

Withdraw Consent

Where we're processing data based on your consent, you can withdraw that permission at any time.

Cookies and Website Tracking

Our website uses minimal tracking. We employ essential cookies to keep the site functioning properly—things like remembering your preferences and maintaining secure connections.

We use basic analytics to understand which pages people visit and how they navigate our site. This helps us improve the user experience, but we don't track individual users across the web or build detailed profiles.

You can control cookies through your browser settings. Disabling them might affect some site functionality, but you'll still be able to access our main content and contact us.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 16. If we discover we've accidentally gathered such data, we'll delete it immediately.

Changes to This Policy

We review this policy regularly and update it when our practices change or legal requirements evolve. The date at the top shows when we last revised it.

For significant changes, we'll notify active clients directly. For minor updates, we'll post the revised policy here. Checking back occasionally is a good idea.

Your Right to Complain

We hope to resolve any concerns directly, but you have the right to lodge a complaint with the Information Commissioner's Office if you're unhappy with how we handle your data.

You can reach the ICO at ico.org.uk or call their helpline on 0303 123 1113. They're the UK's independent data protection regulator.