Refund Policy
We're committed to transparency about how we handle refunds for our mobile app testing services
Look, we know testing services can be tricky. Sometimes things don't work out as expected. We've built our refund approach around fairness and common sense rather than hiding behind complicated legal language.
This policy explains when refunds apply and when they don't. We've tried to cover most situations you might encounter, but if something comes up that isn't here, just reach out. We'd rather talk it through than leave you guessing.
When Refunds Apply
We'll process a refund if we genuinely can't deliver what we promised. That includes situations where technical limitations prevent us from testing your specific app configuration, or when we discover compatibility issues we can't resolve.
If we cancel a scheduled testing session due to our availability or technical problems on our end, you'll get a full refund for that session. Same goes if we miss agreed deadlines without prior communication.
- Service cancellation within 48 hours of purchase (before testing begins)
- Technical inability to test your specific app platform or framework
- Missed deadlines or cancelled sessions on our part
- Duplicate billing or payment processing errors
When Refunds Don't Apply
Once testing has started and reports have been delivered, we can't offer refunds. The work's been done at that point. If you're unhappy with findings or reports, we're happy to discuss and clarify, but the service has been provided.
We also can't refund if your app has fundamental issues that prevent proper testing. That's not about our service quality but about what you've provided for us to test.
- After testing work has commenced and initial reports delivered
- Dissatisfaction with bug findings or test results
- App-side issues that prevent testing completion
- Change of mind after receiving completed deliverables
How to Request a Refund
Contact Us Directly
Email help@maxonigniteon.com with your order details and reason for the refund request. Include your invoice number and service date if you have them handy. The more context you provide, the faster we can process things.
We Review Your Request
Someone from our team will review your situation within two business days. We'll check the service details, what was delivered, and whether your request fits our policy. If we need clarification, we'll email you directly.
Decision and Processing
You'll hear back within three business days with our decision. If approved, refunds typically process within five to seven business days, though your bank may take another few days to show the credit on your statement.
Partial Refunds
Sometimes we can offer partial refunds when part of the service was completed successfully but other parts weren't. For example, if we tested on Android but couldn't complete iOS testing due to compatibility issues.
We calculate partial refunds based on what was actually delivered versus what was originally scoped. It's not an exact science, but we aim for something reasonable that reflects the value you received.
Payment Method Returns
Refunds go back to whatever payment method you used originally. Card payments return to the same card. Bank transfers get reversed to the source account. We can't switch payment methods during refund processing.
If your original payment method is no longer valid, let us know when you request the refund so we can sort out an alternative approach.
Common Situations
Wrong Service Purchased
If you accidentally purchased the wrong testing package and contact us before work begins, we'll either refund you or switch you to the correct service without extra charges.
Billing Errors
Duplicate charges or incorrect amounts get refunded immediately once we verify the error. These typically process faster than standard refund requests.
Scope Changes
If your testing needs change significantly after purchase but before we start, we can discuss refunding the original service and repurchasing something more suitable.
Technical Incompatibility
When we discover your app uses frameworks or technologies we can't properly test, we'll let you know immediately and process a full refund if you prefer not to proceed.
Important Details
Refund requests need to come from the person or company who made the original purchase. We verify this for security reasons before processing anything.
We keep records of all refund requests and decisions. If you've had multiple refunds processed previously, we may need to discuss patterns before approving additional requests.
This policy applies to services purchased directly through maxonigniteon.com. If you purchased through a third-party platform or reseller, their refund policies apply instead.
We review and update this policy periodically. Changes take effect when posted, but they won't affect refund requests already in progress.
Questions About Refunds?
If something isn't clear or you're not sure whether your situation qualifies, just ask. We'd rather answer questions upfront than deal with confusion later.